Policies & Procedures

Accessible Seats/ Wheelchair Space 

Accessible seats and spaces for wheelchair seats are available for individual games. Fans purchasing accessible seats may purchase three additional seats adjacent to their wheelchair space. Depending on availability, seats for additional guests will be located as close as possible to the wheelchair space. These tickets may be purchased in advance by calling the ticket office at (502) 852-5151 or (502) 852-5863.

Season ticket holders having temporary disabilities may call the ticket office in advance to obtain temporary seating in the handicapped accessible space if needed.

Guests who need to exchange a non-accessible seat for a wheelchair space or accessible seats should call the ticket office in advance to arrange for their special needs. These exchanges will be made on a first call, first served basis and will depend on ticket availability. For more information call the ticket office at (502) 852-5151.

Accessible Shuttle Service

Papa John’s Cardinal Stadium provides golf carts throughout the stadium Bronze and Green lots for patron assistance to and from the stadium for every home game. These golf carts will help fans with accessibility needs make the trip from the parking lot to the stadium gates. The carts are designed to transport One Customer and One Companion. Fans parking in any of the Green lots should walk to the west drive lane, which runs parallel to the train tracks, to find the Accessibility Shuttle Service. Fans can find the golf carts at Gate 5 at the end of the game for transport back to their vehicle.

Alcoholic Beverage Policy 

Kentucky state law prohibits possession of alcoholic beverages by those under 21 years of age, unauthorized distribution of alcohol on any licensed premises, and public intoxication. Kentucky State Law KRS 222.202 states that a person is guilty of public intoxication when he/she appears to be in a public space manifestly under the influence of alcohol to the degree that he/she may endanger himself/herself or other persons or property, or unreasonably annoy persons in his/her vicinity. Public intoxication may result in the ejection from the facility and/or arrest.

Alcohol sales begin from the time the gates open until the end of the 3rd quarter. No alcoholic beverages will be served during the 4th quarter. A limit of two (2) alcoholic beverages may be purchased at a time. An individual must be 21 years of age to buy alcoholic beverages and proof of age is required. Everyone, regardless of age, must present a valid I.D for each alcohol purchase. Alcohol may not be brought into the stadium or taken out of the stadium. Fans attempting to smuggle alcohol into or out of the stadium will be subject to removal from the facility, loss of ticket privileges, and/or arrest.

Sections 104 and 204 of Papa John’s Cardinal Stadium are alcohol Free.  Consumption/sale/purchase of alcoholic beverages in these sections is prohibited.   

Automated Teller Machines (ATMs) 

Papa John’s Cardinal Stadium has a total of four (4) Automated Teller Machines (ATMs).  They are located at sections 102, 112, 126 and on the UPS Flight Deck on the South end. 

Banners, Signs and Flags 

Banners and signs are authorized provided they are not commercial, offensive, or in poor taste. Banners and signs may not obstruct the view of any guests, stadium signage, or present any safety hazard. Flags of any shape or size are prohibited from being brought into the stadium. Papa John’s Cardinal Stadium requires prior permission to attach any banner or sign to any railing or wall inside the stadium. Papa John’s Cardinal Stadium reserves the right to remove and/or confiscate any banner or sign for any reason.

Cameras and Video Equipment

Papa John’s Cardinal Stadium has a strict use of camera policy. Only handheld, non-professional grade still cameras are allowed inside the stadium. Cameras should be able to easily fit into a purse or palm of a person’s hand. Absolutely no video equipment of any sort is permitted. Any fan who attempts to enter the stadium with a professional grade camera (any camera with a detachable lens) or video equipment will be denied entry into the stadium.

Code of Conduct 

All Papa John’s Cardinal Stadium guests are expected to maintain reasonable and appropriate behavior at all times. Papa John’s Cardinal Stadium has a “Zero tolerance” policy for inappropriate fan behavior during all events. Any behavior defying code of conduct, as determined by facility management, can result in ejection from the facility, loss of ticket privileges, and/or arrest. Guests who are ejected from the facility will not receive a refund for the ticket(s) or be compensated in any way.

Inappropriate behavior includes, but is not limited to: 

  • Smoking inside stadium premises (inside black fences)
  • Standing on seats
  • Standing in the aisles
  • Entering a seating area without the correct ticket
  • Drunk and/or disorderly conduct
  • Fighting or challenging others to fight
  • Entering the field of play without authorization
  • Interference with the event or its participants in any way
  • Throwing, kicking, or discharging any object within the facility or onto the field
  • Throwing or discharging any object off the upper concourse level, Norton Terrace, Brown & Williamson Club inner course walkway or off the top deck seating on the East side of the stadium
  • Using profanity and/or other offensive, racial, obscene, or abusive gestures toward or in reference to players, coaches, referees, fans, performers or other staff members
  • Wearing clothing displaying profane or offensive material
  • Use of artificial noisemakers 
  • Violation of any local, state or federal laws.    

Papa John’s Cardinal Stadium is committed to the ideals of good sportsmanship. We ask all persons to show respect for the opposing team, visiting fans, game officials, and each other. Any guests in violation of the Code of Conduct are subject to ejection from the facility, loss of ticket privileges and/or criminal charges. Season ticket holders and suite holders are responsible for the actions of their guests. Ticket privileges may be revoked for patterns of fan mis-behavior tied to those seats regardless of who is sitting in them when the incident occurs.

Corporate Sponsorship/Advertising 

Papa John’s Cardinal Stadium is a multi-purpose facility featuring a wide array of events year-round.  For more information or questions about developing a package to meet your company’s marketing strategies and goals contact Louisville Sports Properties at (502) 852-0856.     

Credit Cards 

Credit cards are accepted at Papa John’s Cardinal Stadium.  Credit cards may be used at the box office, merchandise stands, and most concessions.  Accepted cards include Visa, Master Card, American Express and Discover.   

Customer Relations 

Customer Relations booths can be found at sections 108, 120 and 132 and on the UPS Flight Deck near the south elevators. Services offered at the Customer Relations include but are not limited to:

  • Giving general information assistance
  • Tag-A-Kid / At Risk Adult ID Program
  • Lost and found
  • Guest feedback forms
  • Family / Assisted restroom entry codes
  • Purchase game day program
  • Curtained area for mothers to breast feed their children within Customer Relations booths located at Sections 108,120 and 132.

Wheelchairs: Patrons with wheelchairs that are not assigned a seat in a specific wheelchair section should park their wheelchairs in the nearest wheelchair seating section and check it in with the volunteer usher where it will be stored during the event. The stadium does not recommend leaving wheelchairs unattended on the inner concourse during the event.

Diaper Changing Stations 

Diaper changing stations are located in the men’s and women’s restrooms.   

Drinking Water Fountains 

Drinking water fountains can be found throughout the inner and upper concourse levels of the stadium. 

Elevators 

Elevators are located on the East and West sides of the stadium, inside the four (4) towers. Elevators on the East side of the stadium are available only to handicapped patrons, persons with private suites, and PNC Club access. Elevators on the West side of the stadium are available only to persons with the tickets or credentials to enter the Brown & Williamson Club, private suites, or press area. Elevator 5 at Gate 8 will be limited to working members of the media, the coaching staffs five (5) minutes before the start of the game, the end of the first half, the beginning of the second half and after the conclusion of the game. Seats on the UPS Flight Deck are accessible to handicapped patrons via designated elevator located inside Gate 2A. All ramps to all seats are ADA accessible.

Emergency/Evacuation Procedures 

Should dangerous lightning or some other condition require the evacuation of the stadium, remain calm, and follow the instructions of the Stadium Security and Ushering Personnel and the Public Address Announcements. Guests sitting in the 100 level (Sections 101-136) should exit onto the field and leave the stadium via the ramps on either side of the north end of the football stadium. Guests sitting in the 200 level (Sections 201-236) should exit onto the concourse and exit the nearest gate. Guests sitting in the 300 level (Sections 302-423) and private suites should exit through the north and south fire escape towers and should not attempt to use the elevators. Guests sitting in the Sections 1-12, and Loge Seating Sections should exit onto the concourse; take the ramp and head towards Gates 2 or 3 on the concourse level. Guests sitting in the Upper Sections 212-227, Sections 301-302, Sections 11-12 and Loge Seating Sections can also exit onto the south deck stairs. For the upper concourse, there are additional stairways in the north and south ends of the stadium. During an evacuation, all guests must completely depart the stadium and not remain on the premises. The public address system will provide additional instructions during an emergency.

Family / Assisted Restrooms

Anyone needing access to a private Family / Assisted Restroom can contact staff at the three (3) Customer Relations booths located on the main concourse and receive the code that is used to open the door. Family / Assisted Restrooms are located near Sections 107, 112 and 130.

Fan Assistance – Wheelchair Assistance inside Papa John’s Cardinal Stadium

Wheelchair assistance will be available for all University of Louisville home games for fans needing assistance to get from the stadium entry gates to the concourse/vomitory near where they are seated. Fans are able to connect with the nearest usher/security guard at every stadium gate and ask for assistance. Fan Assistance staff will arrive with a wheelchair and provide assistance to the fan in need. This service will be provided both before and after UofL football games. Fans just need to contact the stadium at 502.852.0083 prior to leaving for the Fan Assistance staff to return to meet the fan and provide a ride back to either the Accessible Shuttle Service golf carts at Gate 5 or the nearest stadium exit gate. Be advised, this staff will not leave the stadium. Fans that are in need of assistance to their vehicle in either the Bronze or Green parking lots will need to utilize the Accessible Shuttle Service golf carts located at Gate 5.

Field Access 

Stadium guests are not permitted access to the playing field at any time during an event.  Only guests with the proper credentials will be allowed on the field.  Anyone entering the field without proper credentials is subject to removal from the stadium and/or arrest.

First Aid 

First Aid at Papa John’s Cardinal Stadium is provided by Kentucky One Health.  First Aid stations are located on the main concourse outside of sections 102, 112, 126 and on the UPS Flight Deck  at the south end.  A volunteer physician and ambulance personnel are available to assist in any medical emergency.  

Gate Opening Times 

For all University of Louisville Football games the gates will open one and a half hours (1 ½) prior to the scheduled time for kick-off. For all other events, gate opening times will vary and will be determined on a situational basis. All parking lots open five (5) hours prior to game time.

Game Time Parking Lots Open Stadium Gates Open

12:00 pm 7:00 am 10:30 am
12:30 pm 7:30 am 11:00 am
3:30 pm 10:30 am 2:00 pm
7:00 pm 2:00 pm 5:30 pm
7:30 pm 2:30 pm 6:00 pm
8:00 pm 3:00 pm 6:30 pm

Handicapped Parking 

For all University of Louisville home football games parking in handicapped spaces requires a valid permit with matching space number in an assigned lot.  Any vehicle parked in an incorrect space is subject to removal.   All handicapped spaces are reserved and not available to visitors at home football games. For other events vehicles displaying a valid handicapped credential may park in available handicapped parking spaces on a first come basis. Vehicles parked in a handicapped space without a valid permit will be removed at the owner's expense.

Additional handicapped parking is available at the Floyd Street parking garage located at 2126 South Floyd Street. The Park and Ride Shuttle service will provide wheelchair accessible transport for handicapped fans from the garage to the stadium bus lane (located near Gate 3). The Park and Ride Shuttles run three (3) hrs before kick-off and up to two (2) hrs after the completion of the game. For example, for a 12:00 noon game, the Park and Ride Shuttles will start at 9:00 am.

Lost and Found Services 

Lost and found is located at each of the Customer Relations booths outside of Sections 108, 120, 132 and on the UPS Flight Deck. If an item is found, please give it to an usher or turn it in to the nearest Customer Relations booth. If an item is lost, check with one of the Customer Relations booths in the stadium. After the game, all the lost and found items will be held in the Stadium Office, Room 507. To inquire about a lost item call the stadium at (502) 852-0083.

Lost Children 

Separated children and parents should contact the nearest Papa John’s Cardinal Stadium employee or go to the nearest Customer Relations booth (see Customer Relations for locations throughout the stadium).    

Marketing, Sponsorships and Pamphlets 

 No unapproved marketing will be allowed on Papa John’s Cardinal Stadium property.  This includes, but is not limited to:

  • Unauthorized distribution of business cards, flyers, handouts of any kind, pamphlets or other types of literature used to promote business
  • Placing of any unapproved materials on car windshields
  • Chanting or shouting words associated with commercial advertising
  • Wearing clothing in a manner intended to advertise
  • Possessing banners, flags, signs or posters displaying words or pictures associated with commercial advertising
  • Product sampling of any kind 
  • Soliciting donations from patrons in parking lot or stadium
  • Vending items of any kind

Guests found passing out literature or any written forms of unauthorized marketing will be asked to collect pieces of marketing handed out and dispose of them in the trash.  If necessary, the guest or marketing company is subject to being liable to pay for any additional clean-up costs.  Guests/companies repeatedly found marketing on Papa John’s Cardinal Stadium property will be cited for trespassing.  If your company is interested in advertising or product sampling, call Louisville Sports Properties at (502) 852-0858.   

Merchandise 

Official University of Louisville merchandise is available for purchase at various kiosks throughout the inner and upper concourses and the Cardinal Authentic Store near Gate 2.     

Parking 

For home football games, parking lots A-N and S & T are assigned to season ticket holders.  General parking is available at the Kentucky Exposition Center and/or surface roads west of the stadium.  Limited parking is available at the Student Activity Center and Floyd Street Parking garage. 

Game Time Parking Lots Open Parking Lots Close

12:00 pm 7:00 am 2 ½ hours after the end of the game
12:30 pm 7:30 am 2 ½ hours after the end of the game
3:30 pm 10:30 am 2 ½ hours after the end of the game
7:00 pm 2:00 pm Immediately after the end of the game
7:30 pm 2:30 pm Immediately after the end of the game
8:00 pm 3:00 pm Immediately after the end of the game

Football season parking passes are not transferrable

The parking of oversized vehicles outside of designated RV parking spaces at Papa John’s Cardinal Stadium are subject to review by University of Louisville Athletic staff and may be required to exit the stadium parking lots if found to not fit within the designated parking space and/or inhibits others from being able to fully utilize their space. Questions regarding this parking policy please call the stadium at 502-852-0083.

For other events, parking availability varies depending on the event.  Papa John’s Cardinal Stadium strives to provide general admission  parking at a reasonable rate for all non-football activities.  Parking is free for the patrons of events at the Brown & Williamson and PNC Clubs. 

Papa John’s Cardinal Stadium also hosts parking for the Kentucky Oaks and the Kentucky Derby.  Parking for cars, RVs and buses is available.  Except for select events, No Overnight Parking Is Allowed.  For more information call (502) 852-0083 or visit the website.

Pets 

All pets / animals are not permitted in Papa John’s Cardinal Stadium. Only service animals (e.g., guide dogs) are allowed entrance into the stadium.

Press/Media Entrance 

The press/media entrance is located on the West side of the stadium at Gate 8.  Elevators 4 and 5 are designated for press/media usage.  Media credentials are available for pickup at Gate 7, and are required for entry to the press/media area.   

Private Events/Parties 

The Brown & Williamson Club, Press Lounge and the PNC Club at Papa John’s Cardinal Stadium may be rented exclusively for events.  Our facilities are capable of hosting a wide range of activities including weddings, wedding receptions, corporate functions, graduation parties, trade shows, and other occasions.  These unique, elegant, and spacious areas at Papa John’s Cardinal Stadium can accommodate your every need.  Contact the Centerplate Catering representative for more information at (502) 852-2779.    The stadium clubs do not permit general admission events.

Prohibited Items 

The University of Louisville and Papa John’s Cardinal Stadium are dedicated to providing a safe and secure environment in which to enjoy events.  Police officers are stationed near each entrance gate and all persons entering the stadium are subject to search and questioning.  Full cooperation with authorities is appreciated and it will speed the progression of the lines.  Items not permitted into the stadium include, but are not limited to:  

  • Firearms or weapons of any kind (e.g. firearms, knives, pepper spray, stun guns, slingshots, concealed weapons, etc.)
  • Fireworks of any kind (including smoke bombs and flares)
  • Glass or plastic bottles, cans, coolers, containers, food or beverages of any kind
          * 1 unopened botle of water per patron is allowed to be brought into U of L          football games.
  • Air horns, whistles, seat cushions with backs, artificial noise makers (e.g., thunder sticks, drums, horns)
  • Illegal drugs or chemicals
  • Laser pens & pointers
  • Strollers
  • Inflated footballs or any other ball of any shape or size
  • Umbrellas
  • Oversized Bags or Backpacks
  • Animals (except service dogs)
  • Unapproved pamphlets, handouts, advertising items, etc.
  • Skateboards, roller blades, roller skates, roller shoes, hover boards, etc.
  • Any unapproved flags or banners of any shape or size. 

Anyone with an item that does not pass security measures will be asked to either return the item to their vehicle or dispose of it before entering Papa John’s Cardinal Stadium.  Oversized bags and backpacks are not allowed in Papa John's Cardinal Stadium.   String or cinch bags, Purses and Diaper bags may be brought into the stadium but will be searched at the gate inspection area.  Please be aware that prohibited items, policies and security parameters may be modified from event to event as security levels change.  Please contact the stadium office for stadium policies during special events at (502) 852-0083.   

Re-entry Policy 

Papa John’s Cardinal Stadium has a strict no re-entry policy.  Any guest who leaves the stadium during an event will need a new ticket to re-enter the facility. 

Rental Facilities 

Papa John’s Cardinal Stadium provides various rental opportunities.  Venues available for rent include but are not limited to:

  • Brown & Williamson Club
  • The Press Lounge
  • PNC Club
  • Stadium parking lots
  • Stadium playing field or bleachers

The stadium manager will determine whether or not an event is qualified to have use of the stadium.  Contact the stadium office for additional information or inquiries at (502) 852-0083.   

Restrooms 

All the restrooms in Papa John’s Cardinal Stadium are fully accessible and have wheelchair accessible stalls.

Seat Numbering System 

In Papa John’s Cardinal Stadium, the sections are numbered from the northeast corner of the stadium (Section 101, 201) and increase in a clockwise direction (ending with Sections 136, 236). Viewed from the field, seats are numbered from left to right, and rows are lettered from the bottom beginning with the letter “A”.

Brown & Williamson Club seating, located at the southwest corner of the stadium, begins with Section 301 and increases in a clockwise direction ending with Section 317. PNC Club seating includes Section L1-L12. Suites on the east side are numbered similarly S1-S33.

Smoking Policy 

The use of tobacco products (i.e. smoking, chewing tobacco, etc.) along with electric cigarettes, is strictly prohibited at Papa John’s Cardinal Stadium, as well as within 50 feet of an exterior gate or entrance. Papa John's Cardinal Stadium is part of the University of Louisville tobacco free campus.

Strollers/Wheelchairs 

Papa John’s Cardinal Stadium does not allow guests to bring strollers into the stadium.

 Patrons with wheelchairs that are not assigned a seat in a specific wheelchair section should park their wheelchairs in the nearest wheelchair seating section and check it in with the volunteer usher where it will be stored during the event. The stadium does not recommend leaving wheelchairs unattended in the inner concourse during the event.

Suites 

Suites are available for lease on multi-year basis.  Some suites may be available on a game by game basis. For leasing information and other general information contact the Cardinal Athletic Fund at (502) 852-5735.   

Tailgating 

Tailgating is permitted in the parking lots designated for game day parking.  Tailgating is prohibited in the Floyd Street parking garage.  Parking lots open five (5)  hours prior to kickoff and no earlier than 7:00 a.m. for early game times.  No kegs or party balls are permitted in tailgating areas at any time.  Bottles and open containers may not be carried around the parking lots.  All drinks should be placed in plastic/disposable cups and consumed at the tailgating location.  Fans are encouraged to barbeque and enjoy the game-day experience. However, it is the responsibility of our fans to dispose of used charcoal and associated trash properly.  ALL BBQ grills must be attended at ALL times.    Open fire pit devices and fires built on the ground are prohibited. Propane tanks cannot exceed a cylinder size of 20 lbs.

Tailgating must be confined to each vehicle parking space and all vehicles are limited to one parking pass only. Additionally, tailgating should not interfere with the normal flow of traffic or the activity of other fans. Tailgater’s must maintain a 14’ wide drive isle at all times for emergency access vehicles throughout the entire parking area. Portable restrooms, trash cans, and dumpsters are located throughout the parking areas around Papa John’s Cardinal Stadium. No personal golf carts or porta lets are authorized.

The parking of oversized vehicles outside of designated RV parking spaces at Papa John’s Cardinal Stadium are subject to review by University Louisville Athletic staff and may be required to exit the stadium parking lots if found to not fit within the designated parking space and/or inhibits others from being able to fully utilize their space. Questions regarding this parking policy please call the stadium at 502-852-0083.

Tailgating parties that do not follow these rules / regulations, may result in termination of parking privileges for the current game, and possibly the remainder of the season.

Amplified sound systems or the use of radio/audio devices at unreasonably loud levels is at the discretion of the stadium staff (parking staff, security, police, etc.).

The University of Louisville Athletic Department is not responsible or liable for accidents, damage, common loss or theft of materials/items/personal property. Individuals are responsible for compliance with all local and state laws governing alcohol consumption in tailgating areas.

All guests must follow the directions and instructions provided by stadium personnel (parking staff, security, police, etc.). Failure to do so will result in ejection from the parking lot.

In case of emergency, please contact the Stadium Command Center at 502-852-3587. To report problems call 502-852-0083 or send a text message. (See Texting)

Texting

Papa John’s Cardinal Stadium has the capability to receive text messages from fans who want to report unruly fan behavior or any other issue without leaving their seat. Text “VILLE” with the issue and location to 69050. A stadium staff member will let you know that we have received your text message and will work to ensure the issue is being addressed.

Tickets 

Everyone over the age of two (2) years must have a ticket to enter the game.  Please retain your ticket stub.   Student tickets are stamped STUDENT and require a validated student I.D. for admittance.  Student tickets may not be resold or given to anyone without having a valid I.D.  Lost tickets cannot be replaced or duplicated. Please be sure to secure your tickets in a safe place between games.  Unauthorized ticket distribution or selling tickets on stadium grounds is prohibited.  The University of Louisville does not authorize the selling of individual or season tickets for higher than face value.  The University of Louisville athletic department reserves the right to revoke ticket privileges, including season ticket renewals, of any customer who scalps tickets. 

Ticket Office 

Stadium ticket office is located at Gate 2.  Hours of operation on non-game days are from 8:00 am to 5:00 pm.  On game days the box office will open at 9:00 am and remain open through halftime of the game.  For ticket information contact the ticket office at (502) 852-5151.   

Will Call 

Will Call tickets are available only at the ticket office at Gate 2. Visiting Will Call is located at Gate 1D, Student athletes and coaches Will Call will be available at Gate 7. Will Call will open two (2) hours prior to the scheduled kick-off time and valid driver’s license and /or student ID is required to pick-up tickets. For more information call the ticket office at (502) 852-5151.

 

Calendar of Events

 

View Calendar

9/01/16 Home Football Game
vs. Charlotte

9/17/16 Home Football Game
vs. Florida State

10/14/16 Home Football Game
vs. Duke

10/22/16 Home Football Game
vs. N.C. State

11/12/16 Home Football Game
vs. Wake Forest

11/26/16 Home Football Game
vs. Kentucky


OTHER EVENTS

5/28/16  Kenny Chesney with
Miranda Lambert 4:00 PM

7/9/16 Nitro Circus